Senior UX Researcher

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.

Our product organization is actively seeking a UX Researcher to define, expand and scale how we do research. In this role, you will lead mixed methods research to guide product and design decisions throughout their development cycle. You'll help generate rich insights to uncover and understand product opportunities. From there, you'll leverage various research methodologies to evaluate and de-risk product and design assumptions. For live products, you'll help understand what is and isn't working in order to drive ongoing improvements. In addition, you will develop and employ practices to internally democratize research and enable all team members to create and strive for informed products and experiences.

Online portfolio strongly encouraged for application

The Role:

• Prioritize and drive a research program that delivers the best user experience for a group of product teams
• Leverage various methodologies to de-risk product and design assumptions with research and data
• Conduct follow-up interviews to help understand customer feedback in specific product areas
• Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
• Iteratively test concepts and prototypes to shape the design
• Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after launch
• For all research studies, own the following processes:
  • Identify the best qualitative or quantitative method(s) based on research questions, timeline and resourcing
  • Determine the right target audience and recruit/schedule participants accordingly
  • Write up study plans and identify the research goals along with what methodology to use
  • Communicate research learnings to our teams and help drive product or design decisions

Qualifications:

• Bachelor's degree in Cognitive Science, Psychology, HCI, or related field preferred
• 5+ years of product research experience for online SaaS applications, especially multi-product platforms
• Proficiency and comfort with facilitating customer interviews
• Experience with qualitative and quantitative research methods
• Passionate about using data to inform product decisions and ability to quickly understand how products work and what their value prop is
• Adaptable and self-sufficient, with strong organization and project management skills
• Collaborative with cross-functional teams to iterate quickly and partner with design in an agile development process
• Experience working with all levels of the organization from junior PMs to C-Suite executives
• Ability to prioritize projects, communicate progress, and deliver on time and present with confidence

Salary Range: $130,000 - $172,500 USD. This position is eligible for the following benefits:

• Equity
• 401(k) with up to 2% match
• ClickUp swag
• Teammate recognition awards
• Professional development program
• Health insurance
• Dental insurance
• Paid parental leave
• Flexible paid time off
• Sabbatical program
• Wellness stipend and more!

#LI-REMOTE

#LI-CDG

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We're a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don't care where you're from, what you look like, or who you're in a relationship with-we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.