Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 7 week(s)
Skills
CRM
Job Details
IT Customer Relationship Manager
Primary Location: Richmond, Virginia
V-Soft Consulting is currently hiring for an IT Customer Relationship Manager for our premier client in Richmond, Virginia.
WHAT YOULL NEED:
Technical Requirements and Certifications
Education and Experience
WHAT YOULL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to mtaher@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-MT1
#INDSP
Primary Location: Richmond, Virginia
V-Soft Consulting is currently hiring for an IT Customer Relationship Manager for our premier client in Richmond, Virginia.
WHAT YOULL NEED:
Technical Requirements and Certifications
- BRMP Certification.
Education and Experience
- Bachelor's degree or six (6) years or more of related experience. (6yrs).
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs).
- Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs).
- Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs).
- Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs).
- Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs).
- Ability to connect strategy to execution; Strategic thinker. (10yrs).
- Experience in Product Line planning, development and management. (10yrs).
- Understanding of VDOT's Organization Structure to include Districts and Central Office.
WHAT YOULL DO:
Job Responsibilities:
- Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
- Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
- Responsible for building and maintaining relationships with assigned business partners.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements, projects and service delivery requests.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Identifying, championing, and communicating customer needs.
Interested?
Qualified candidates should send their resumes to mtaher@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-MT1
#INDSP
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