Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - 6 month(s)
No Travel Required
Skills
Oracle EBS
Supply Chain
Strong domain expertise inManufacturing
and Financemodules. Experience withRICEFW lifecycleand coordination ofOracle DB administration. Familiarity with integration platforms likeOracle Integration Cloud (OIC)orSOA Suite. Deep understanding of theITIL frameworkand global delivery
Job Details
Job Description
We are seeking an experienced Oracle EBS Service Delivery Lead for an onsite hybrid role in Muscatine, Iowa. This is a role focused on managing support, enhancements, and governance for Oracle EBS platforms across a global delivery team.
Key Responsibilities:
- Lead governance activities (SLAs, KPIs, compliance, risk) and manage service delivery frameworks.
- Drive performance of a global cross-functional team (functional, technical, DBA, and integration).
- Oversee Oracle EBS operations across Manufacturing, Supply Chain, Finance, O2C, P2P, and Planning & Scheduling.
- Manage escalations, incident/problem/change management, and root cause analysis for critical issues.
- Ensure platform stability, improve SLA adherence, and lead automation/standardization initiatives.
- Present metrics, improvement initiatives, and value-add ideas to executive stakeholders.
- Track budgets, cost-efficiencies, and deliver year-over-year savings via service improvements.
- Act as a key liaison between business and IT stakeholders, understanding business needs and priorities.
Must-Have Qualifications:
- 15+ years of IT service delivery experience, with 8+ years in Oracle EBS (preferably in manufacturing).
- Strong domain expertise in Manufacturing, Supply Chain, and Finance modules.
- Experience with RICEFW lifecycle and coordination of Oracle DB administration.
- Familiarity with integration platforms like Oracle Integration Cloud (OIC) or SOA Suite.
- Deep understanding of the ITIL framework and global delivery models (onshore/offshore).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.