FX Support

Onsite interview required in NYC

Summary:

We are looking for a self-motivating individual to work in our FX eTrading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems, monitor and troubleshoot trades on electronic trading systems and work in a 24 hour electronic global trading support team using the follow-the-sun support model. Further to this, the ideal candidate will be involved in all technical aspects of the trading system and client support interactions.

Key Responsibilities:

• Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
• Static data management (Counterparties, Currencies etc)
• Ensure platforms admin in relation with system providers, both internal and external.
• Dealing with STP (straight thru processing) issues.
• Incident Management
• Manage customer relations when dealing directly with both internal and external users of the systems.
• Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts)
• Liaise with users and developers.
• Capable of handling releases autonomously
• Release Management experience
• Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive)
• Building of project plans
• Assisting in the completion and timely delivery of projects
• Testing, including writing test scripts, for new releases.
• Assist the tracking of both time and resources on the projects.