Overview
On Site
USD 17.00 per hour
Full Time
Skills
Communication
Writing
Problem Solving
Conflict Resolution
Microsoft Outlook
Hardware Installation
Performance Management
Project Management
Preventive Maintenance
Computer Hardware
Call Center
Microsoft Excel
Training
Technical Support
Project Implementation
Job Details
Date Posted: 07/22/2025
Hiring Organization: Rose International
Position Number: 485904
Industry: Pharmaceutical/Healthcare
Job Title: Application Technical Specialist
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: Mon-Fri; 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Application Support, Call Center, MS Excel, Problem Management, Troubleshooting
Experience Desired: Call Center preferably 1st level trouble-shooting (1+ yrs); Working knowledge of Microsoft Outlook, Word, and Excel (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
High School Diploma or equivalent
Required Experience, Knowledge & Skills:
A minimum of 1 year of relevant work experience is needed
Must possess clear, accurate, and tactful communication both verbally and in writing
Possess basic troubleshooting and problem-solving skills
Preferred Experience, Knowledge & Skills:
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required
Application Technical Specialist Overview:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware.
This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
Calls will be received through a queue, and out-bound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you must provide updates via email, Excel, etc.
You will be provided all required training and a handbook for each project, as well as necessary application/systems access.
You will need to handle multiple technical rollout projects simultaneously. These projects, at times, could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
This Job Posting is for an 8-hour shift that could fluctuate to accommodate nighttime projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week, onsite in the office. Training shift times may differ for each candidate, but will be in-between 8 AM to 8 PM
Job Duties:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware.
This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
Calls will be received through a queue, and out-bound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc.
You will be provided all required training and a handbook for each project, as well as necessary application/systems access.
You will need to handle multiple technical rollout projects simultaneously. These projects, at times, could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
Provide on-site field technicians first first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485904
Industry: Pharmaceutical/Healthcare
Job Title: Application Technical Specialist
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: Mon-Fri; 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Application Support, Call Center, MS Excel, Problem Management, Troubleshooting
Experience Desired: Call Center preferably 1st level trouble-shooting (1+ yrs); Working knowledge of Microsoft Outlook, Word, and Excel (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
High School Diploma or equivalent
Required Experience, Knowledge & Skills:
A minimum of 1 year of relevant work experience is needed
Must possess clear, accurate, and tactful communication both verbally and in writing
Possess basic troubleshooting and problem-solving skills
Preferred Experience, Knowledge & Skills:
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required
Application Technical Specialist Overview:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware.
This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
Calls will be received through a queue, and out-bound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you must provide updates via email, Excel, etc.
You will be provided all required training and a handbook for each project, as well as necessary application/systems access.
You will need to handle multiple technical rollout projects simultaneously. These projects, at times, could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
This Job Posting is for an 8-hour shift that could fluctuate to accommodate nighttime projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week, onsite in the office. Training shift times may differ for each candidate, but will be in-between 8 AM to 8 PM
Job Duties:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware.
This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
Calls will be received through a queue, and out-bound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc.
You will be provided all required training and a handbook for each project, as well as necessary application/systems access.
You will need to handle multiple technical rollout projects simultaneously. These projects, at times, could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
Provide on-site field technicians first first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.