ServiceNow Architect

  • Durham, NC
  • Posted 60+ days ago | Updated 5 hours ago

Overview

On Site
Full Time

Skills

High-level design
Customer relationship management
Field service management
IT operations
Software development
Requirements elicitation
Software architecture
Information Technology
Software design
Service assurance
Incident management
Inventory management
Network monitoring
Workforce management
Business rules
Vendor management
User stories
Goal oriented
IT service management
ServiceNow
Configuration management database
Design
Leadership
Testing
Teamwork
Collaboration
ITIL
CSM
SAP GRC
Governance
Regulatory Compliance
Artificial intelligence
Machine Learning (ML)
UI
Workflow
Network
Telecommunications
Agile
Scrum
Sprint
JIRA
Confluence
Data
Communication
Analytical skill
Oracle Application Express
SAP BASIS
Law
Innovation
Training
Recruiting

Job Details

Job#: 2023252

Job Description:

ServiceNow CMDB Architect

long term W2 contract with conversion potential; Client cannot provide sponsorship

This position will primary be responsible to interface with key stakeholders; apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; to deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Minimum Qualifications:

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 11 years of experience in Information Technology.
  • At least 7 years of experience in working with Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands on experience of working across multiple integrations.


Preferred Qualifications:

  • A fundamental understanding of ServiceNow modules, integration hub and hands on experiences with ServiceNow integrations (OOTB, Custom) with third party applications
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment) in global telecom operators
  • Exposure to Telecom domain is desirable.
  • Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Business, IT Stakeholders & Vendor Management Skill
  • Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
  • Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
  • Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
  • Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
  • Analytical Abilities, a goal oriented work approach, high quality awareness, good team player
  • A high degree of initiative and flexibility


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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