Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
AV
Audiovisual
Broadcasting
Management
Microsoft Office
Communication
Customer Service
Help Desk
High Availability
Web Portals
Leadership
Microsoft Windows
OS X
SaaS
Technical Support
Tier 2
Job Details
We are seeking a highly skilled IT & AV Support Specialist to provide comprehensive technical support in a high-demand, mission-critical environment. Based on site in New York City, this role requires a hybrid skillset combining Tier 2 end-user support with expert-level audiovisual operations.
The ideal candidate is a proactive problem solver who thrives in fast-paced settings, possessing the technical depth to manage complex macOS/Windows environments and the operational discipline to execute flawless live event support.
Qualifications & Experience
Technical Skills
- Experience: 5+ years of professional IT support experience in enterprise, broadcast, or high-availability environments.
- OS Mastery: diverse hands-on experience troubleshooting and managing macOS and Windows 10/11.
- Conferencing: Expert-level knowledge of Zoom (Client, Rooms, and Admin Portal) and AV-integrated meeting spaces.
- SaaS Stack: Proficiency with Microsoft 365, Google Workspace, Box, and Okta.
Professional Attributes
- Operational Discipline: A strong troubleshooting methodology with the ability to work independently as well as in team and document incidents/procedures in accordance with IT standards.
- Communication: Exceptional verbal and written communication skills with a customer-service mindset, suitable for interacting with executive leadership and VIPs.
- Reliability: Proven track record of punctuality and performance in deadline-driven environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.