Overview
On Site
USD 55,000.00 - 65,000.00 per year
Full Time
Job Details
Description
Job Summary:
Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.
Responsibilities:
CONTACT CENTER SUPPORT
CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS
COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF
MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING
HOME OFFICE SUPPORT
IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.
MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS
OVERSEE HOME-OFFICE INVENTORY
WHITE-GLOVE EXECUTIVE SUPPORT
REMOTE CLINIC SUPPORT
PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS
EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS
GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION
Qualifications:
EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)
PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS
STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT
PRINTER TROUBLESHOOTING (HP, EPSON, CANON)
NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING
PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT
FAX: RJ-11 AND E-FAX TROUBLESHOOTING
EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES
DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS
COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.
DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.
EXCELLENT PROBLEM-SOLVING SKILLS.
ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.
STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging, Service Desk, Ticketing System
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Summary:
Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.
Responsibilities:
CONTACT CENTER SUPPORT
CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS
COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF
MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING
HOME OFFICE SUPPORT
IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.
MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS
OVERSEE HOME-OFFICE INVENTORY
WHITE-GLOVE EXECUTIVE SUPPORT
REMOTE CLINIC SUPPORT
PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS
EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS
GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION
Qualifications:
EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)
PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS
STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT
PRINTER TROUBLESHOOTING (HP, EPSON, CANON)
NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING
PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT
FAX: RJ-11 AND E-FAX TROUBLESHOOTING
EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES
DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS
COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.
DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.
EXCELLENT PROBLEM-SOLVING SKILLS.
ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.
STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging, Service Desk, Ticketing System
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.