Technical Support Analyst in Richmond, VA (onsite)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

voip
a/v systems

Job Details

One of our premier clients is looking for a Technical Support Analyst in Richmond, VA for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address.

RESPONSIBILITIES:
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Capable of resolving issues independently and escalating appropriately when necessary.
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Provides training and guidance to end users and staff on IT systems and processes as needed.

REQUIRED SKILLS:
Telecommunications skills (POTS lines, VoIP, and cell)
A/V Systems Support
Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary
Customer Oriented and Team Player
Computer diagnostics and remediation
Strong ability to effectively communicate

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.