IT Business Support Specialist

IT Business Support Specialist
Location: Herndon, VA (Hybrid - Minimum 3 days/week onsite)
Clearance Requirement: U.S. Citizen
The IT Business Support Specialist plays a key role in supporting Corporate IT projects and strategic initiatives through effective communication, coordination, and documentation. This position is ideal for someone early in their IT or project management career who thrives in a collaborative environment and enjoys translating technical work into business-friendly resources.

In addition to supporting large-scale projects, the IT Business Support Specialist will also independently lead smaller IT initiatives or communications-focused projects from planning to execution. They will contribute to enhancing internal engagement and streamlining how IT services are delivered and communicated across the organization.

Key Responsibilities:

• Assist in organizing, tracking, and executing Corporate IT projects and operational initiatives.
• Independently manage smaller-scale projects and initiatives, including planning, stakeholder coordination, delivery tracking, and post-implementation documentation.
• Draft, edit, and distribute IT communications, internal articles, newsletters, and updates to business stakeholders.
• Maintain and update SharePoint sites, FAQs, knowledge base articles, internal IT documents, and other user-facing resources.
• Coordinate with cross-functional teams to collect project updates, track action items, and ensure timely follow-ups.
• Support user engagement efforts and contribute to the design of enablement campaigns and adoption strategies for new technologies.
• Help organize meetings, create agendas, take notes, and track project decisions and deliverables.
• Create simple visual aids such as timelines, charts, and infographics to support project documentation and updates.
• Provide support for planning and coordinating IT team-building activities, recognition efforts, and internal events, contributing to a positive team culture and enhancing collaboration across departments.

Qualifications:

• Bachelor's degree in Information Technology, Business, or related field.
• 1-3 years of experience in a support, coordinator, or junior project management role (ideally in an IT or business operations environment).
• Strong written and verbal communication skills, with the ability to translate technical topics into user-friendly content.
• Proficiency with Microsoft 365 applications (Outlook, Teams, Word, PowerPoint, Excel, SharePoint).
• Detail-oriented with excellent organizational and time-management skills.
• Comfortable juggling multiple tasks in a fast-paced, collaborative setting.
• Self-starter with a willingness to learn and contribute across multiple projects.

Desired Skills:

• Familiarity with Agile methodology and project workflows (e.g. Scrum); ability to work in fast-paced, iterative environments.
• Experience using project management tools (e.g., Microsoft Planner, Project, or similar).
• Familiarity with content design or internal communications practices.
• Experience with SharePoint site editing or knowledge base curation.
• Basic understanding of IT operations, systems, etc.