Configuration and Deployment Technician - Onsite

Title: Configuration and Deployment Technician - Onsite

Mandatory skills:

IT asset life cycle management industry,
IT service level monitoring, compliance reporting, ITG policies, procedures, processes, tools, techniques,
Microsoft productivity tools, Outlook, Word, Excel, PowerPoint,
Google Suite,
IT asset management products, discovery tools, ServiceNow HAM,
facilitating hardware purchases, Requirements gathering,
Financial management, Procurement rules, regulations,
Computer hardware configuration, troubleshooting, Ethernet network terminology, network issues,
Active Directory,
Windows 10, Windows 11,
MS System Center Configuration Manager,
customer service,
IT Hardware Lifecycle, IT procurement, lifecycle management, inventory management functions, secure inventory room,
IT asset portfolio, cost, control, risk, compliance, business performance objectives, IT Governance

Description:

Role & Responsibilities:
The Configuration & Deployment Tech s role within the client is responsible for supporting all aspects of the IT Hardware Lifecycle for the client. The C&D tech will assist in administrative duties within the IT procurement, lifecycle management and inventory management functions. Completes daily tasks to pick or stock IT hardware in/out of the secure inventory room. Completes weekly and monthly physical inventory processes. The role also entails maintaining processes, policies, standards, systems and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance. Will assist in obtaining IT hardware quotes and receiving equipment from vendors. Will configure and deploy equipment to internal and external customers.
Will assist in processing end of life equipment for disposal following standards and existing processes.

Qualifications & Educational Requirements:
1-3 years IT asset life cycle management industry best practices and methodology
1-3 years IT service level monitoring and compliance reporting the client, and ITG policies, procedures, processes, tools, and techniques
3 -5 Microsoft productivity tools such as Outlook, Word, Excel, PowerPoint, etc.
3- 5 Google Suite experience.
1- 3 years IT asset management products and/or discovery tools 1 -3 years ServiceNow HAM experience.
1-3 years experience in facilitating hardware purchases by working with vendors and customers.
Excellent business communication skills, both written and verbal. 1 -3 years Requirements gathering.
Financial management. Procurement rules and regulations.
3 -5 Computer hardware configuration and troubleshooting knowledge. 1 -3 years Knowledge of Ethernet network terminology to assist with troubleshooting network issues.
1 -3 years Knowledge of IT infrastructure industry standards and best practices.
Advanced troubleshooting skills.
Problem definition and alternative analysis skills. 1 -3 years Experience with Active Directory.
1 -3 years Experience with Windows 10.
1 -3 years Experience with Windows 11.
1 -3 years MS System Center Configuration Manager.
1 -3 years In person Face to Face customer service experience is necessary.
Minimum 7 years of current working experience in a related IT field
Must have a current AZ Driver s license with a good driving record
Bachelor degree in a related field is preferred

Skills:
Strong in person and phone customer service skills.
Excellent interpersonal, written and oral communication skills. Advanced troubleshooting and problem solving skills.
Excellent self-organization and time management skills.
Ability to work collaboratively in teams and across organizations. Ability to synthesize feedback and adjust plans accordingly.
Ability to develop and write technical documentation. Ability to evaluate and test emerging technologies.
Ability to apply creative solutions to business problems to ensure business needs are met most effectively.
Resource will be working in a professional environment and will be held to a dress code standard

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008