Overview
On Site
USD 33.00 - 42.88 per hour
Full Time
Skills
IT Operations
Communication
Teamwork
Expect
Tier 1
Service Level
Tier 3
Management
Multi-factor Authentication
Real-time
Computer Hardware
Computer Networking
Organizational Skills
Documentation
Laptop
SaaS
OS X
Microsoft Windows
Slack
Help Desk
Technical Support
Customer Service
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Join our IT Support team where your main responsibility will be to assist and support our customer's greater organization with daily technical operations. In this role, you'll often be one of our go-to people for in-person IT support, providing hands-on assistance in our San Francisco HQ. Your presence in the office will be essential for helping colleagues troubleshoot issues quickly and ensuring a smooth technology experience throughout the day.
You'll work side-by-side with other IT professionals in a collaborative, supportive environment that encourages open communication and teamwork. Whether it's answering questions, resolving technical challenges, or servicing our customer at our support desk, you'll play a crucial role in maintaining a positive and efficient workplace for everyone.
In this role, you can expect to
Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary.
Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any IT-related issues.
Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance.
Manage user access requests and perform password resets promptly, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security.
Provide immediate, real-time troubleshooting for various issues, including hardware, software, and networking problems. Assist with on-site system configurations or reconfigurations as necessary. Maintain an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way.
Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for recurring issues, organizing all IT documentation clearly for different user roles.
To thrive in this role, you have
Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants
Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom.
Experience with macOS and Windows devices
Proven excellence in the ability to present technical information clearly and concisely to various audiences
Skills
jamf, okta, g-suite, google workspace, mac, slack, zoom, intune, Help desk, Technical support, Troubleshooting, Customer service
Top Skills Details
jamf,okta,g-suite,google workspace,mac,slack,zoom,intune,Help desk,Technical support,Troubleshooting,Customer service
Pay and Benefits
The pay range for this position is $33.00 - $42.88/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Join our IT Support team where your main responsibility will be to assist and support our customer's greater organization with daily technical operations. In this role, you'll often be one of our go-to people for in-person IT support, providing hands-on assistance in our San Francisco HQ. Your presence in the office will be essential for helping colleagues troubleshoot issues quickly and ensuring a smooth technology experience throughout the day.
You'll work side-by-side with other IT professionals in a collaborative, supportive environment that encourages open communication and teamwork. Whether it's answering questions, resolving technical challenges, or servicing our customer at our support desk, you'll play a crucial role in maintaining a positive and efficient workplace for everyone.
In this role, you can expect to
Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary.
Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any IT-related issues.
Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance.
Manage user access requests and perform password resets promptly, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security.
Provide immediate, real-time troubleshooting for various issues, including hardware, software, and networking problems. Assist with on-site system configurations or reconfigurations as necessary. Maintain an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way.
Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for recurring issues, organizing all IT documentation clearly for different user roles.
To thrive in this role, you have
Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants
Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom.
Experience with macOS and Windows devices
Proven excellence in the ability to present technical information clearly and concisely to various audiences
Skills
jamf, okta, g-suite, google workspace, mac, slack, zoom, intune, Help desk, Technical support, Troubleshooting, Customer service
Top Skills Details
jamf,okta,g-suite,google workspace,mac,slack,zoom,intune,Help desk,Technical support,Troubleshooting,Customer service
Pay and Benefits
The pay range for this position is $33.00 - $42.88/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.