Overview
On Site
$$25 / hr
Contract - W2
Contract - 1 day((s))
Skills
Field Support Technician
Job Details
Job Description:
- Image and install software on Windows and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
- Printer break-fix and installation.
- Disposal, redeployment and Asset reclaim.
- Shipping coordination.
- Data Backup and Data Recovery coordination.
- Hardware Refresh.
- Warranty and Out-of-warranty repair and replacement.
- Depot Services.
- Walk Up Support.
- Spare parts management.
- Executive (VIP) Support.
- Audio and Video Support including Health Checks.
- Inventory and Asset Management Depot Operations.
- Coordinate with external vendors for dispatch support.
- Identify and resolve hardware and software application conflicts.
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
- Experience in using PC-based word processing, presentation, and e-mail software preferred.
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
- Outstanding customer service and interpersonal skills.
- Excellent organizational skills and ability to prioritize tasks among many competing requests.
- Experience working in or supporting a call center or help desk environment.
- MCP and/or A+ Certifications.
- Aptitude for learning.
- Excellent oral and written communication skills.
- Ability to work in teams and in a team environment.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
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