Systems Engineer I

DSS, Inc. is a leading provider of health information software solutions and systems integration services, supporting thousands of clinicians and administrative professionals across public and private healthcare organizations nationwide. We empower healthcare teams with innovative, reliable, and secure technology and we're seeking a Systems Engineer I (IT) who is Responsible for providing operational leadership and thought leadership to a broad range of IT disciplines including system performance and resiliency, network performance, security administration, and operations in physical/virtual and Cloud Windows and Linux environments.

Overview

The Systems Engineer I supports cloud, containerized, and traditional server workloads across AWS Commercial and regulated environments. This hybrid role combines modern Site Reliability Engineering (SRE) practices with core systems engineering. Responsibilities include improving reliability, automating operations, supporting patch and vulnerability management, and ensuring consistent performance across Linux, Windows, and container platforms.
The engineer participates in an on-call rotation, contributes to operational dashboards and runbooks, and supports both proactive reliability efforts and reactive incident resolution. This role requires strong troubleshooting, automation capability, and an engineering mindset focused on repeatability, scalability, and compliance.

What we Offer

• Supportive, collaborative, and mission-driven team environment
  
• Opportunities for skills development, certifications, and career growth
  
• Meaningful work that directly impacts healthcare delivery and patient outcomes
  

The Systems Engineer I will:

Cloud & Container Operations

• Support and troubleshoot workloads in AWS, including, but not limited to EC2, ECS, EKS, SSM, RDS, VPC, Lambda, ALB/NLB, ACM, IAM, and S3.
  
• Deploy, monitor, and troubleshoot containerized applications using ECS (Fargate) and assist with EKS-based vendor workloads.
  
• Maintain container lifecycle processes, including image validation, registry usage, and vulnerability/SBOM scanning.
  
• Support multi-account AWS environments in both commercial and regulated enclaves.
  

Systems Engineering

• Maintain and troubleshoot Linux (preferred) and Windows Server workloads, including IIS, Active Directory-integrated systems, and cloud-connected services.
  
• Support backups, snapshots, replication jobs, and DR readiness procedures.
  
• Configure and deploy systems using automation-first principles (Ansible, AWX, IaC, scripting).
  

Reliability Engineering & Observability

• Implement and support monitoring using Datadog, CloudWatch, Splunk, Azure Sentinel and PagerDuty.
  
• Create and maintain dashboards, alerts, and SLO/SLI-aligned monitoring.
  
• Participate in incident response and produce actionable postmortems.
  
• Identify failure patterns and drive operational improvements through automation.
  

Patch & Vulnerability Management

• Operate patching workflows across Linux, Windows, and third-party applications using enterprise and cloud patch management solutions.
  
• Analyze vulnerability findings, coordinate remediation, and provide audit-ready reporting.
  
• Maintain compliance with required patching windows, cadences, and regulated SLAs.
  

Service Management & Compliance

• Use ServiceNow for Incident, Change, Problem, and Request Management in accordance with ITIL best practices.
  
• Support audit activities for FedRAMP, SOC 2, and HIPAA by providing logs, evidence, screenshots, and process documentation.
  
• Follow least-privilege, MFA, and approved access control procedures.
  

Operational Support & Cross-Team Collaboration

• Participate in a structured on-call rotation and respond to escalated alerts from monitoring platforms.
  
• Work closely with Engineering, Security, DevOps, and NOC personnel to support high-availability operations.
  
• Develop and maintain technical runbooks, SOPs, and system documentation.
  

Additional Responsibilities

• Works with other departments teams, as requested, in recommending the required hardware and software topology for the right deployment architecture.
  
• Contributes to the development and completion of technical RFPs.
  
• Project management functions including managing the installation of new systems and other special projects.
  

Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.

Conditions of Employment:

• Must be able to pass a Federal background check
  
• Must be determined suitable for federal employment.
  

Required Skills:

• 3-5+ years experience supporting cloud or enterprise systems.
• Strong Linux administration (RHEL, Amazon Linux, Oracle Linux, CentOS, Ubuntu).
• General Windows Server and IIS experience.
• Hands-on AWS experience (EC2, SSM, VPC, IAM, RDS, ALB/NLB, CloudWatch, S3, ACM).
• Container experience (Docker, ECS, Kubernetes basics).
• Experience with patching/vulnerability tools (Patch Manager Plus, AWS Patch Manager, Tenable, Invicti).
• Familiarity with ServiceNow or similar ITSM platforms.
• Strong troubleshooting skills across network, application, OS, and cloud layers.
• Scripting experience with Bash and/or PowerShell (Python preferred).

Preferred Skills:

• Experience in regulated environments (FedRAMP, SOC2, HIPAA).
• Automation experience using Ansible, CloudFormation, Terraform, or AWX.
• Knowledge of CI/CD workflows.
• Familiarity with SRE concepts (SLIs, SLOs, error budgets, incident reviews).
• Experience with container security scanning (Snyk, Grype, Anchore).
• Relevant certifications:
  • AWS SysOps / Solutions Architect
  • Security+
  • Linux+
  • CKA/CKAD
  • ITIL v4 Foundation

Education:

Required: Bachelor's degree or equivalent experience.

Desired: Degree in Computer Science, Information Systems, or related discipline.

Years of experience in a similar role:

• 3-5 + years of experience supporting cloud or enterprise systems.
  

Compensation:

Salary at DSS Inc is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $90,000.00 to $135,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of DSS, Inc.'s total compensation package for employees.

Physical Demands:

Standing

10% per day

Sitting

80% per day

Walking

5% per day

Stooping

5% per day

Lifting

Ability to lift up to 20 lbs. unassisted

Computer Work

80% per day

Telephone Work

10% per day

Reading

10% per day

DSS Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS, Inc., please email or call . Accommodations are made on a case-by-case basis.