Overview
Hybrid2 days/week
Depends on Experience
Contract - Independent
Contract - W2
No Travel Required
Skills
Contact Center
CCaaS
Program Management
Job Details
- 10+ years of experience managing large-scale, enterprise customer service or digital servicing transformation programs
- Strong background in executive-level communications, including C-suite reporting and presentations
- Proven success overseeing multi-workstream programs of similar size and complexity (>$30M)
- Experience managing global, cross-functional teams and driving stakeholder alignment
- Familiarity with Contact Center, CCaaS platforms, or customer service transformation initiatives
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