Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
10% Travel
Skills
telephony
Configuration
Troubleshooting
ServiceNow
Reporting
Communication
ticketing
Job Details
Hi,
I am looking for Telephony Specialist for my client at Raleigh, NC.
This position is located in Raleigh North Carolina. Remote work will be allowed, but the candidate will need to be onsite for a majority of the work.
Skill:
- Serves as the primary contact and an escalation contact for DOT telephony services.
- Basic telephony systems configuration, troubleshooting and responsible for generating reporting.
- Provide training to non-technical users in the field on telephone systems.
- Ability to research and consult on communication problems with other IT professionals.
- Ability to organize and follow simple to moderately complex and/or detailed technical procedures.
- Documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
- Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.