IT Analyst (IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems) in Washington, DC

Overview

On Site
Depends on Experience
Full Time
No Travel Required

Skills

IT Analyst
IT Support
Citrix
VPN
ServiceNow
Networking
Document Management Systems
Microsoft Windows OS
Cabling
LAN/WAN

Job Details

IT Analyst (IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems) in Washington, DC

3+ years of Experience

POSITION: IT Analyst (IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems)
LOCATION: Washington, DC
SALARY: Excellent Compensation with benefits + Bonus
DURATION: Full-Time ONSITE
SKILLS: IT Analyst, IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems, Microsoft Windows OS, Cabling, LAN/WAN

DESCRIPTION:

Seeking an IT Analyst to join at Washington, DC for our prestigious client; this role is ideal for a tech-savvy professional with a service-oriented mindset and strong troubleshooting skills. The IT Analyst will deliver frontline support for the firm s technology systems and users, participate in IT projects, and ensure seamless execution of day-to-day operations and technology-driven events.

REQUIRED SKILLS:

  • Microsoft Windows OS & Office Suite (advanced)
  • Microsoft Teams and Citrix/VPN remote access platforms
  • Document Management Systems (e.g., iManage Work 10)
  • ServiceNow or other ticketing platforms
  • Strong understanding of networking, cabling, and mobile technologies (iOS, iPadOS)
  • Strong customer service and communication skills
  • 3+ years of experience providing IT support in a professional or legal services environment
  • Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support
  • Experience in a law firm or professional services IT support is required
  • Familiarity with enterprise security tools and best practices
  • Ability to manage multiple priorities in a fast-paced professional environment

Key Responsibilities:

  • Provide first-level technical support to users for software, hardware, and meeting technology tools
  • Respond to and resolve service requests via phone, email, or in-person support
  • Facilitate in-office and virtual meetings (video conferencing, presentations, client events)
  • Collaborate with cross-office teams to support technology needs for meetings and events
  • Install, configure, and maintain computer systems and related software per firm standards
  • Manage office technology assets and maintain the firm s asset tracking system
  • Use a service ticketing system (e.g., ServiceNow) to track and resolve incidents
  • Participate in IT projects, deployments, and firm wide technology initiatives
  • Support mobile devices, remote access technologies (Citrix, VPN), and security protocols
  • Provide after-hours support as needed and assist during planned or unplanned outages

Qualifications:

  • An associate s or Bachelor s degree (Preferred), or equivalent relevant experience
  • 3+ years of experience providing IT support in a professional or legal services environment
  • Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support
  • Experience in a law firm or professional services IT support is required
  • This position requires on-site presence 5 days a week and may require availability on at least one weekend per month.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.