PAM Support Engineer

Responsibilities:

Join an exciting initiative to strengthen our client s privileged access management by integrating CyberArk and IBM Guardium Data Protection and enhancing cybersecurity infrastructure in performance and availability.
Provides L2 support for CyberArk, including but not limited to:
Resolving user access issues
Troubleshooting account failures
Responding to configuration issues that may arise (ex: issues with data backup or archive, storage capacity, high disk usage, scheduled job failures, etc.)
Availability monitoring/response
Patch management.
Provides L2 support for IBM Guardium Data Protection, including but not limited to:
Managing Guardium installations/uninstallations on database servers
Responding to configuration issues that may arise (ex: issues with data backup or archive, storage capacity, high disk usage, scheduled job failures, etc.)
Availability monitoring/response
Patch management.
Monitor CyberArk and Guardium servers for performance and availability. Make recommendations when necessary to meet the expected demands, increase efficiency and reduce obsolescence.
Install/maintain third party software packages as required (i.e. system upgrades).
Create and maintain up-to-date admin documentation for troubleshooting and support processes.
Requirements:

5+ years of combined experience with CyberArk and IBM Guardium Data Protection, including but not limited to resolving user access issues, troubleshooting account failures, responding to configuration issues, managing installations/uninstallations on database servers, availability monitoring/response, and patch management.
Good experience in implementation and integration of CyberArk
Strong understanding of Privileged Access Management (PAM) concepts
Knowledge of all aspects of system admin (installation, configuration, networking, licensing).
Experience with a variety of operating systems and database platforms like Windows, Linux (Ubuntu, CentOS, Red Hat), UNIX, Netware, Oracle, SQL, PostgreSQL, Mongo, and DB2.
Strong analytical and problem-solving skills to identify and remediate issues.
Proven experience troubleshooting over a wide range of infrastructure.
Ability to provide 24/7 on-call rotation support for troubleshooting and remediation efforts related to the PAM solution.
Ability to develop and maintain vendor relationships.
Ability to coordinate multiple ongoing priorities with multiple individuals and departments.
Bachelor s degree in computer science, engineering, or related field or equivalent experience.