Systems Administrator

  • Livonia, MI
  • Posted 10 hours ago | Updated 10 hours ago

Overview

On Site
Full Time

Skills

Management
Service Level
Documentation
Issue Tracking
Computer Science
Technical Support
System Administration
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft
Active Directory
VMware
Microsoft Azure
Conflict Resolution
Problem Solving
Communication
FOCUS
Customer Service
Regulatory Compliance
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

We are looking for a dedicated Systems Administrator to join our team in Livonia, Michigan. This Contract-to-permanent position offers an excellent opportunity to provide technical support and manage IT systems in a collaborative and fast-paced environment. The role requires a hands-on approach to resolving issues, maintaining systems, and delivering exceptional service to end users.

Responsibilities:
Provide timely and effective technical support to end users across various client organizations.
Manage user accounts within Microsoft Entra ID and on-premises Active Directory environments.
Set up, maintain, and troubleshoot workstations, including performing wipes and rebuilds as needed.
Configure and resolve issues related to printer connections and functionality.
Assist remote users with connectivity and technical challenges, ensuring smooth operations.
Implement and troubleshoot remote connectivity solutions using tools such as VMware and Microsoft Azure.
Respond to incoming support calls and tickets, adhering to established service-level agreements (SLAs).
Maintain thorough and accurate documentation of support activities in the ticketing system.
Participate in on-call rotations to ensure consistent availability for urgent technical needs.

Requirements

Associate's degree in IT, Computer Science, or a related field; a bachelor's degree is preferred.
1-3 years of experience in IT support or system administration.
Proficiency in Windows operating systems and Microsoft 365 applications.
Hands-on experience with Microsoft Entra ID (formerly Azure AD) and on-premises Active Directory.
Strong understanding of remote connectivity tools such as VMware and Microsoft Azure.
Excellent troubleshooting and problem-solving abilities.
Strong communication skills with a focus on delivering exceptional customer service.
Familiarity with ticketing systems and compliance standards.

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