Senior AWS Engineer

Overview

Accepts corp to corp applications
Contract - W2

Skills

Employment Authorization
Customer Experience
Operational Efficiency
Artificial Intelligence
Telephony
Workflow
Management
GitHub
Version Control
Continuous Integration
Continuous Delivery
Regulatory Compliance
Cloud Computing
React.js
VoIP
SIP
Routing
API
RESTful
Middleware
Teamwork
Communication
Amazon Web Services
Amazon Lambda
JavaScript
Node.js
Prompt Engineering
Natural Language Processing
Machine Learning (ML)
Technical Direction
Java
Interactive Voice Response
Migration
Automated Testing
Google Cloud Platform
Google Cloud
Microsoft Azure
Splunk
Salesforce.com
Pega
MongoDB
ATLAS
LinkedIn
IMG
Collaboration

Job Details

Hi,

Hope you are doing well!

Please review the Job description below and let me know your interest. If interested, Please do share your updated resume and let me know work authorization, current location and hourly rate.

Role - Senior AWS Engineer
Location - Hartford, CT OR Minneapolis, MN(Onsite)

As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.

Primary Responsibilities

  • Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation
  • Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
  • Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
  • Develop and maintain applications using JavaScript, ReactJS, and Node.js
  • Ensure seamless API integration with RESTful services and middleware components
  • Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
  • Utilize GitHub and GitHub Actions for version control and CI/CD automation
  • Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
  • Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools

Required Qualifications

  • Bachelor's degree or equivalent in an IT-related field
  • Minimum 5 years of software engineer experience
  • Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
  • Proficiency in JavaScript, ReactJS, and Node.js
  • Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
  • Experience designing and building call flows and routing in contact center systems
  • Expertise in prompt engineering, NLP, and ML frameworks
  • Strong API integration skills (RESTful services, middleware)
  • Excellent teamwork and communication skills

Skill Matrix to be filled by Candidates:

Mandatory Skills

Years of Experience

Year Last Used

Rating Out of 10

Amazon Connect

AWS Lambda

CloudWatch

Notification Services

JavaScript

Node.js

prompt engineering

NLP

ML Frameworks

Nice To Have
  • Experience with Java
  • Familiarity with IVR systems and IVR-to-bot migration
  • Test automation experience
  • Knowledge of Google Cloud Platform, Azure, and Splunk
  • Experience with Salesforce or Pega
  • Working knowledge of MongoDB Atlas

Thanks & Regards

Alamgir Ansari | Technical Recruiter
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