ServiceNow ITOM

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

ServiceNow
ITOM
ITIL
IT Service Management
Dynatrace
JSON
Conflict Resolution
Configuration Management Database
HP SiteScope
Scripting
Splunk
Information Systems
Policies and Procedures
Orchestration

Job Details

Must Have:
Bachelor's degree in Computer Science/Information Systems or comparable with 5+ years of experience
ITIL v4+ Certification
Understanding of Software Development Methodologies

Nice To Have:
Familiar with ITOM

GENERAL FUNCTION:

ServiceNow Developer designs and implements software solutions as a member of an agile squad. Being assigned to an agile squad means this role also participates in all agile ceremonies driving activities from design to delivery. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Design and implement event management practice in ServiceNow

Required hands on experience with ServiceNow ITOM implementations specifically for Event Management

As an ITOM developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow solutions utilizing the ServiceNow ITOM applications, particularly Event Management

The engineer must be comfortable in json scripting and coding ITOM solutions, namely Event, CMDB, Discovery, Service Mapping, Orchestration and Integration

Required Knowledge of ServiceNow CMDB Architecture

Knowledge of event and alert rules in ServiceNow

Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk

Knowledge of ITIL processes.


MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor's degree in Computer Science/Information Systems or comparable with 5+ years of experience

ITIL v4+ certification

ServiceNow CIS-ITSM Certification

Understanding of Software Development Methodologies

Strong problem solving skills

Strong collaboration skills

Excellent verbal and written communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Javen Technologies, Inc