Cloud Collaboration Engineer

Overview

On Site
90,000 - 100000
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

MacOS
M365
Level 3
Azure
migration

Job Details

Job / Services description:

·         3rd level Support for Office client core apps: M365 apps for Windows and Mac 

·         Enterprise mode site list maintenance for Browsers.

·         3rd Level support for MacOS related issues and File vault reporting for Mac

·         3rd Level support for Privileges Access Workstations client. Customer Internal Apps, 3rd party apps like Templafy, Nexthink, Browsers. (Chrome and Edge)

 

Technical Tasks / Activities:

·         Supporting sign-in and activation issues. Checking licensing in User Info portal. 

·         Supporting Office add-ins for the Office core apps 

·         Updating communities and supporting documentation. 

·         Gathering logs and troubleshooting. 

·         Educating users on the best practices. 

·         Using Jamf / Microsoft Docs / MacAdmins Community to troubleshoot Office for Mac installation and configuration issues. 

·         Using application troubleshooting tools for Office Windows: 

·         Supporting Macros for Excel and Outlook. 

·         Supporting Office online apps Word, Excel, PowerPoint, Visio and Project 

·         Supporting migrations & acquisitions support for Office client core. (Not done so far. No acquisitions) 

·         Supporting Intune MAM for managing the mobile O365 apps. (Not done so far. Still not rolled out) 

·         3rd level support is expected to handle the 3rd level Service Now tickets in the above-mentioned categories for these apps. 

·         Support for end users equipped with either privileged access workstations (hardened Lenovo laptops) or Secure+ Cloud PCs.  

·         Assist, troubleshoot resolve/liaise with experts to resolve user with issues related to MacOS.

 

Experience Level: 

·         Minimum 5 years of IT experience in Windows/Mac/Desktop apps application support

 

Required Skills:

·         Practical Experience of Microsoft End User Products

·         OneDrive Sync client for Windows, Mac and Mobile.  

·         Patch Office suites for Windows and Mac.

·         Using tools like Jamf / Microsoft Docs / MacAdmins Community to troubleshoot Office for Mac installation and configuration issues.

·         Application troubleshooting tools for Office Windows: e.g. Offcat, SaRa, etc.

·         Experience in Supporting Microsoft Office Suite

·         Support Macros for Excel and Outlook.  

·         Support Office Online Apps Word, Excel, PowerPoint and OneNote.  

·         Support Migrations & Acquisitions for Office Client Core.

·         Intune MAM for managing the mobile O365 apps. 

·         Experience in Supporting Mac apps, Mac OS, Jamf, safari Browser, Azure AD, Mac Book,

 

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