L2 Production Support Specialist

Job#: 2084678

Job Description:

pex Systems, a World-Class Technology Solutions Provider, is seeking a L2 Production Support Specialist on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.

Location: Kennesaw, GA

Duration: 12 months+

Pay Rate Range: $39-$44/hr.

Position Summary:

We are seeking a highly skilled and motivated Level 2 Production Support Specialist to join our Payments Platform Support Team. This role focuses on providing specialized support for critical financial systems, including transaction authorization applications and payment platforms. The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications.

Required Skills:

3+ years of experience in Level 2 Production Support or similar role

Proficient in incident management, root cause analysis, and problem resolution

Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience

Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders

Experience using monitoring and reporting tools to extract information and analyze logs

Splunk

SQL

Java

Data Warehouse

ESQ

Familiarity with several ticketing systems such as Remedy and ServiceNow

Create and maintain detailed documentation of processes to improve team efficiency

Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv

Propose changes and enhancement to tools to reduce manual task

Support the deployment of application updates, patches, and changes

Shift Flexibility requiring weekend coverage

Experience with scripting, automation tools, and building dashboards

Good understanding of Agile process/kanban, working experience in agile tools like JIRA is preferable

Exposure to cloud technologies

Advanced knowledge with Excel and PowerPoint designing custom reports

AI predictive analytics for strategic decision-making processes

Experience in Resiliency Testing

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.