L1 and L2 Helpdesk Support Engineer

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 30 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Data Link Layer
Help Desk
IT Service Management
Microsoft Excel
Microsoft Outlook
Reporting
ServiceNow
Workflow
Microsoft Office
troubleshooting
installation

Job Details

72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person.

60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station

60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint

60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices

60 months experience in using and also supporting users with Webex functionality 10

24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred but not required.

36 months experience with imaging laptops

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