High Touch Network Engineer

Job Title: High Touch Network Engineer

Location: Columbus, OH | Houston/Dallas/Plano, TX | Jersey City, NJ (Preferred)

Remote: Available with monthly on-site visits

Pay Rate: $70/Hourly on W2+ Benefits

Work Authorization: or (conversion to FTE planned)

What You'll Do:

• Be the go-to expert for escalation support, resolving complex network outages and performance issues.
• Perform MAC & IP-level troubleshooting and advanced routing protocol analysis.
• Optimize Cisco Nexus 9000 platforms (VPC, VXLAN, ACI) with strong CLI skills.
• Support customer operations with deep Route/Switch protocol knowledge.
• Act as a trusted advisor, relaying insights on customer networks and operational procedures to Cisco support teams.
• Deliver Root Cause Analysis (RCA) reports with actionable recommendations.
• Collaborate on technical documentation and lead knowledge-sharing sessions for customer engineers.

What We're Looking For:

• 5+ years of hands-on troubleshooting experience in Data Center Technologies (Nexus, ACI, XR, XE).
• CCNP Route/Switch minimum; CCIE highly preferred.
• Expertise with Cisco Nexus 9000, VXLAN, and ACI.
• Strong understanding of routing/switching protocols and operational behaviors.
• Proven ability to troubleshoot at MAC and IP layers.
• Exceptional communication skills for customer-facing interactions.

What's in it for you?

• Work with industry-leading technologies and high-profile clients.
• Contract-to-hire path for long-term career growth.
• Competitive pay and flexibility with remote work options.
• Annual Certification Support: Receive financial assistance every year to obtain new certifications or maintain current ones, helping you stay competitive and up to date.