AI and CX Specialist Intern

Job Description

What you will do:

As an AI and CX Specialist Intern, you'll support initiatives across artificial intelligence, digital self-service, and the Salesforce platform. You'll analyze AI performance, conduct QA on dialogues, and help enhance self-service tools and knowledge content, all with a focus on improving customer experience.

• Analyze AI interactions to identify quality issues and optimization opportunities
• Conduct QA reviews of conversational flows and dialogue performance
• Assist in designing and improving digital self-service tools
• Manage and edit knowledge articles, including AI format conversion
• Partner with cross-functional teams to align solutions with CX goals

What You Need to Be Successful:

• Familiarity with Salesforce; Salesforce Administrator Certification or completion of relevant Trailhead modules preferred
• Strong communication skills, with the ability to clearly present findings and propose solutions
• Analytical mindset with strong problem-solving skills and attention to detail
• Passion for improving customer experience through thoughtful, user-centric solutions
• Currently pursuing a Bachelor's or Master's degree in a relevant field, with a graduation date between December 2026-August 2027

What will set you apart:

• Salesforce certifications or demonstrated proficiency with Salesforce tools
• Academic or professional coursework in Artificial Intelligence concepts and applications
• Experience with big data tools or platforms (e.g., Hadoop, Spark, NoSQL)
• Background in customer service or call center environments
• Proactive, high-energy mindset with eagerness to learn and advance ADT's AI and CX initiatives

How ADT invests in you:

• Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects
• Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
• Volunteer opportunities to give back and make a difference in the communities we serve

Compensation & Internship Details

• Compensation: $22/hour for undergraduates, $25/hour for those enrolled in a graduate program.
• Work Schedule: A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules.
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship.
• Must be available for the entire duration of the internship program, from May 18-July 30, 2026.
• Housing allowance and relocation assistance are not offered for Internship roles.

Why you'll love working here:

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.

EEO Statement:

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.