IT Program Manager

The Information Technology (IT) Program Manager is responsible for the overall coordination of

IT programs and projects including timeline management, quality of effort, monitoring scope,

budget, resource assignment and escalation of issues. The incumbent provides governance

across multiple projects and non-project business initiatives, ensuring cross-functional benefits

that would not otherwise be attained through the scope of the individual efforts alone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Formulates, organizes and monitors inter-connected technical projects and IT

business initiatives throughout all stages of program life cycle including planning,

scope definition, design, execution and delivery.

Coordinates activities spanning multiple projects and/or business areas.

Oversight and coordination of all stream leads; monitors stream interdependencies

and removes obstacles.

Plans the overall program scope, including development of program objectives,

performance criteria and schedule, monitoring progress to ensure performance

measures and milestones are being met across various interdependent projects and

business initiatives.

Ensures the scope and purpose of individual projects align with the overall strategic

program goals.

Manages risks and issues over the course of the program life cycle, initiating

appropriate response actions and measures as they occur.

Establishes new programs, including opportunity ideation, identifying cross-functional

business areas and stakeholder impacts, and attaining stakeholder support.

Quantifies program value and costs, managing and reporting throughout the program

life cycle; monitors program spend providing expense management oversight.

Defines program controls, including processes, procedures, and reporting necessary

to manage the program.

Facilitates cross-functional change throughout the enterprise by applying appropriate

change management tools and techniques.

Partners with project managers and business owners to report program progress,

issues or other updates to senior leadership.

Aids in the delivery of training and education on program management practices and

concepts, both formally and informally.

Performs other related work as required.

EDUCATION AND/OR EXPERIENCE:

IT Program Manager

Bachelor's Degree in Computer Science, MIS, Business, Mathematics, Finance,

Information Technology or related field of study; plus five (5) years of progressively

responsible experience successfully leading cross-functional IT business initiatives,

managing multiple business stakeholder interests and bringing together different parts of

the organization to align with a common agenda; or equivalent combination of education

and/or experience. Professional experience within the Insurance and Banking industry

beneficial.

Proven experience successfully driving IT projects to completion, using standard project

management tools and techniques required.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

PMP, lean, Six-Sigma or other process improvement methodology certification preferred

but not required.

KNOWLEDGE, SKILLS AND ABILITIES:

Demonstrated knowledge and application of program management tools and

principles.

Demonstrated knowledge and application of project management, process

management, problem solving and change management tools and principles.

Strong business acumen and ability to work well across different functions in order to

integrate processes and technology with business strategies.

Demonstrated analytical skills, with proven ability to use data to drive decision

making and solution development.

Strong facilitation skills, including the ability to effectively organize and conduct

meetings and working sessions with stakeholders ranging from front line team

members through executive leadership.

Strong experience building and managing project plans in Jira and/or MS Project, or

equivalent.

Effective verbal and written communication skills, including interpersonal and group

communication skills.

Ability to proactively identify, escalate, and develop resolution to issues.

Ability to work in self-directed and collaborative team environments; handling

pressure and meeting deadlines within a fast-paced work environment.

Ability to develop relationships and foster trust with business stakeholders.

Ability to convey complicated information in terms easy to understand, adapting the

approach based on the audience background.

Proficiency in the use of MS Office Suite.

Formulates, organizes and monitors inter-connected technical projects and IT

business initiatives throughout all stages of program life cycle including planning,

scope definition, design, execution and delivery.

Coordinates activities spanning multiple projects and/or business areas.

Oversight and coordination of all stream leads; monitors stream interdependencies

and removes obstacles.

Plans the overall program scope, including development of program objectives,

performance criteria and schedule, monitoring progress to ensure performance

measures and milestones are being met across various interdependent projects and

business initiatives.

Ensures the scope and purpose of individual projects align with the overall strategic

program goals.

Manages risks and issues over the course of the program life cycle, initiating

appropriate response actions and measures as they occur.

Establishes new programs, including opportunity ideation, identifying cross-functional

business areas and stakeholder impacts, and attaining stakeholder support.

Quantifies program value and costs, managing and reporting throughout the program

life cycle; monitors program spend providing expense management oversight.

Defines program controls, including processes, procedures, and reporting necessary

to manage the program.

Facilitates cross-functional change throughout the enterprise by applying appropriate

change management tools and techniques.

Partners with project managers and business owners to report program progress,

issues or other updates to senior leadership.

Aids in the delivery of training and education on program management practices and

concepts, both formally and informally.

Performs other related work as required

IT Program Manager

Bachelor's Degree in Computer Science, MIS, Business, Mathematics, Finance,

Information Technology or related field of study; plus five (5) years of progressively

responsible experience successfully leading cross-functional IT business initiatives,

managing multiple business stakeholder interests and bringing together different parts of

the organization to align with a common agenda; or equivalent combination of education

and/or experience. Professional experience within the Insurance and Banking industry

beneficial.

Proven experience successfully driving IT projects to completion, using standard project

management tools and techniques required.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

PMP, lean, Six-Sigma or other process improvement methodology certification preferred

but not required.

KNOWLEDGE, SKILLS AND ABILITIES:

Demonstrated knowledge and application of program management tools and

principles.

Demonstrated knowledge and application of project management, process

management, problem solving and change management tools and principles.

Strong business acumen and ability to work well across different functions in order to

integrate processes and technology with business strategies.

Demonstrated analytical skills, with proven ability to use data to drive decision

making and solution development.

Strong facilitation skills, including the ability to effectively organize and conduct

meetings and working sessions with stakeholders ranging from front line team

members through executive leadership.

Strong experience building and managing project plans in Jira and/or MS Project, or

equivalent.

Effective verbal and written communication skills, including interpersonal and group

communication skills.

Ability to proactively identify, escalate, and develop resolution to issues.

Ability to work in self-directed and col