Help Desk and Operations in TX

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Help Desk
Microsoft Office Suite
Windows 10
Adobe
Active Directory

Job Details

Title : Technical Services, Help Desk and Operations OCANov25HD
Location : Austin, TX
Duration : 6 + Months temp to Hire Job Type : C
Description : Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

  1. CANDIDATE SKILLS AND QUALIFICATIONS:

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

3

Required

Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).

2

Required

Experience working with customers across all levels of technological proficiency.

2

Required

Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems

1

Required

Experience with Active Directory

1

Required

Experience with cloud platforms and technologies like Microsoft Azure

1

Preferred

A strong desire to grow and advance within an organization with an opportunistic landscape

1

Preferred

A strong desire to grow and advance within an organization with an opportunistic landscape

OTHER SPECIAL REQUIREMENTS:

  • CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
  • Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).

Thanks & Regards,

Sam Marshal

RedSalsa Technologies Inc.

1701 Bagdad Rd, Cedar Park, TX 78613

Phone:

Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.