Operational Excellence Engineer

• Exciting opportunity to join our RTC Operational Excellence team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Voice & Video infrastructure while adhering to Banks standards and practices.
• We are looking for candidates with a technical background in voice, video, and network infrastructure.
• Candidate should also have excellent analytical, critical thinking and communication skills, and a process improvement mind-set.
• The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels.
• The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo.

Key Responsibilities:

• Work with operational excellence team to establish high-level solution needs and with cross tower teams for technical requirements and implementation
• Analyze technical data processing routines and drive solutions that will promote process efficiency and controls across RTC
• Operational Excellence strategic initiatives focused on driving a culture of continuous improvements
• Accountable for oversight of technical, process, and service deliverables against different risk programs
• Responsible for certification of peripherals at our NYC Midtown lab as well as support of complex meeting rooms at our 2 Bryant Park location
• Design service management improvement plans and automate tasks to improve services and reduce issues
• Expected to proactively identify opportunities to improve manual processes
• Accountable for inventory service management processes and improvements
• Create methodology to drive adoption and ongoing use of a new service offering
• Engagement of other teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objective
• Enable the use of data to drive operational efficiency and effectiveness
• Ensure the stability of environment through lifecycle management
• Create appropriate measurement, reporting, and monitoring metrics that provide guidance for process improvement

Desired Qualifications

• Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies
• Understanding of SQL and writing SQL queries to validate data
• Understanding of analysis and project management disciplines, processes, and tools

• Experience in monitoring and managing issues, risks and dependencies
• Strong reporting skills with a proven ability to manage multiple stakeholders
• Technical writer with voice and video platform support/engineering expertise

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.