Overview
HybridRemote or onsite for visits
Up to $30
Contract - W2
Contract - 6 Month(s)
Skills
customer service
healthcare
IT
office
training
Microsoft Office
Regulatory Compliance
Analytical Skill
Critical Thinking
Documentation
Health Care
Medicaid
ROOT
Job Details
Location: Albany Hybrid. The project is currently 100% remote, but could be moved to hybrid at any time. Therefore, local applicants preferred.
Job Duties:
- Handling e-mails and incoming/outbound call to assist the users conscientiously.
- Investigating user reported issues to determine root cause and full scope of incident.
- Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
- Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
- Responsible for user-facing communications and reviewing training materials for accuracy.
Job Qualifications:
- Bachelor's Degree
- 3 years of relevant experience
- Equivalent combination of advanced education, training, and experience will be considered.
Required Skills:
- Strong customer service skills with prior experience working on a help desk
- Experience in healthcare, Medicaid, and Long-Term Care preferred.
- Proficient with Microsoft Office Suite.
- Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.