IT Operations Professional

Overview

On Site
$$32/hr - $34/hr
Contract - W2
Contract - to 05/04/2026

Skills

Customization
Information Security
Testing
Help Desk
Coaching
Training
Service Delivery
Development Testing
IT Operations
Problem Solving
Conflict Resolution

Job Details

Key Responsibilities:

  • Perform IT operations and maintenance activities according to approved procedures, guidelines, and standards.

  • Support customization and facilitate IT operations and maintenance processes.

  • Implement programs and procedures for safeguarding data/information security and safety.

  • Execute and/or organize relevant testing activities.

  • Design and document existing and updated IT operational processes.

  • Develop necessary service levels to meet business requirements.

  • Perform 2nd-level user help desk support, provide individual coaching and conduct training sessions.

Impact & Scope:

  • Expected to adopt and adapt existing methodologies to fulfill client or project-specific requirements.

  • Create innovative approaches to improve service delivery.

  • Integrate analysis, development, testing, and implementation in project environments.

  • Interpret and influence policy and guidelines within their domain.

  • Develop and refine processes and systems to meet functional goals.

  • Provide expert advice and guidance to colleagues and clients.

  • Typically plans and manages own work on a quarterly to annual cycle.

Experience & Qualifications:

  • Experience: 8 10 years in IT operations or a related field.

  • Expertise:

    • Deep professional knowledge in a specific IT sub-domain.

    • Proven experience applying domain expertise across various contexts.

    • Strong judgment and problem-solving abilities.

    • History of improving existing processes and methodologies.

  • Preferred Education: Chartered professional qualification or equivalent (not mandatory).

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