Service Engineer

Job Req ID: 24952

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

• Deliver Exceptional Service: As a Service Engineer, you'll play a key role in providing technical support and solutions that ensure customer satisfaction across the globe.
• Impact Global Operations: You will support Supermicro's growing service network and contribute to building a world-class service organization.
• Be Part of a Fast-Paced, High-Impact Environment: Your work will directly influence the success and smooth operation of our data centers and enterprise clients.

What You'll Do

• Customer Support: Provide technical support over the phone, in person, and/or via web to address hardware and software challenges.
• On-Site and Remote Troubleshooting: Resolve complex technical problems related to Supermicro equipment in an enterprise environment, including conducting tests and simulations to assist with problem-solving.
• Service Excellence: Lead preventive maintenance actions, manage repair/parts cycle times, and handle L2 ticket escalations.
• Technical Support Coordination: Collaborate with resellers and distributors to provide 2nd-line support.
• Project Ownership: Take responsibility for customer maintenance tasks, manage time effectively, and prioritize service expectations.
• Continuous Learning: Stay updated on new technologies and participate in required training and certification exams.

What You'll Bring

Essential Qualifications:

• 1+ years of experience servicing complex X86 systems and parts.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent; or an Associate's degree in Electrical/Electronics Engineering with relevant experience.
• Strong problem-solving abilities and decision-making skills in fast-paced environments.
• Proficiency with Enterprise-grade server hardware.
• Hands-on experience in break/fix and on-site customer service.
• Excellent communication skills (oral and written), with the ability to explain solutions to both technical and non-technical audiences.
• Strong diagnostic skills, including knowledge of BIOS, drivers, and how application loads impact system performance.
• Familiarity with Linux is preferred.
• Ability to lift/carry up to 50 lbs and perform extended periods of standing during troubleshooting.

What We Offer

• Competitive Compensation & Benefits: Health insurance, paid time off, and professional development opportunities.
• Growth Potential: Supermicro is committed to helping employees advance their careers.
• Collaborative Environment: Be part of a dynamic and innovative team that values teamwork and customer satisfaction.

Salary Range

$70,000 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.