IT Support

Overview

On Site
$55000 - $60000 per annum
Full Time

Skills

Microsoft Windows
Active Directory
Imaging
IT Support

Job Details



Position Summary


The IT Support Specialist ensures the availability and functionality of computer resources, enabling end users to accomplish business tasks effectively. This role involves providing technical support, managing hardware/software, provisioning accounts, collaborating with a Managed Service Provider (MSP), and maintaining IT assets.


Candidates must be self-motivated, organized, and customer-focused with strong multitasking and problem-solving abilities.


Key Responsibilities



  • Provide technical assistance for computer systems, software, and hardware issues.

  • Serve as escalation support for MSP technicians and ensure high service standards.

  • Support users via in-person, phone, chat, or email.

  • Install and maintain hardware, software, and peripherals.

  • Create/manage user accounts across multiple systems.

  • Maintain and document help desk tickets.

  • Run diagnostics and resolve technical issues.

  • Track software licenses and hardware inventory.

  • Stay current on IT trends and continuously improve technical skills.

  • Assist with technology rollouts and system upgrades.

  • Ensure compliance with IT security policies.

  • Maintain and update technical documentation and knowledge bases.

  • Perform onsite support and occasional travel (up to 20%).

  • Other duties as assigned.


Required Experience & Education



  • Minimum 2 years of IT support experience.

  • 2 years of technical college or equivalent education/experience.

  • Preferred: CompTIA A+ certification.

  • Experience in Windows Server, Active Directory, and remote systems tools.

  • Proficiency with Windows 11 and Microsoft 365 administration.

  • Familiarity with Intune and mobile device support (Android/iOS).

  • Previous experience using ITSM systems.

  • Basic PowerShell scripting experience.


Core Competencies



  • Strong analytical and troubleshooting skills.

  • Excellent time management and multitasking abilities.

  • Clear verbal and written communication; active listening skills.

  • Professional demeanor and interpersonal effectiveness.

  • Ability to simplify technical language for non-technical users.

  • Team collaboration and independent task execution.



All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Ledgent Technology