Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - 7 month(s)
Skills
Active Directory
Call center
MS Office
Service Desk
Help Desk
Spanish
Bilingual
Tickets
Outlook
AD
escalation
Job Details
We are looking to fill a long-term Contract role as Help Desk Analyst
Mode of Interview: In Person Only
Work Arrangement: Onsite
Work Location: Conyers, GA
Shift: EST
Required Skills & Qualifications
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- 2 years of experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- 2 years of experience monitoring ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- 2 years of experience Installing and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- 2 years of experience in answering user inquiries regarding computer software or hardware operation to resolve problems.
- 2 years of experience in IT Help Desk Call Center exp
Preferred:
- Bilingual - Spanish
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