Overview
On Site
USD 129,000.00 - 211,900.00 per year
Full Time
Skills
SAP BASIS
Life Insurance
FOCUS
Energy
.NET
Roadmaps
Service Delivery
IT Management
Software Deployment
Identity Management
Computer Engineering
SLA
Field Service
Strategic Management
Customer Experience
Inventory
Mentorship
Regulatory Compliance
Budget
Business Cases
Operational Excellence
Continuous Improvement
HIS
Performance Appraisal
Coaching
Computer Science
Information Technology
Resource Management
Recruiting
IT Service Management
Microsoft Windows
Citrix
BigFix
Microsoft SCCM
Procurement
Finance
Business Acumen
Leadership
Collaboration
Teamwork
Facilitation
Relationship Building
Negotiations
Business Administration
ITIL
NERC
Cloud Computing
Management
People Management
Marketing
Remote Support
Job Details
Job Number: 6958
External Description:
Desktop Support Manager
Apply now
Date: May 23, 2025
Location: Bethpage, NY, US
Company: LIPAPRD
Requisition: 80924
PSEG Company: PSEG Long Island
Salary Range: $ 129,000 - $ 211,900
Work Location Category: Hybrid Fixed
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Workplace Products & Services Manager will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application needs. The Manager will oversee the delivery of all End User related products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Manager will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the performance of all IT initiatives, teams, and personnel related to Desktop Engineering, End User Services, Field Services and Collaboration.
Job Responsibilities
Provide direction and support in day-to-day operations of all workplace products, including deployment of various end user software (e.g., Windows, O365, Citrix, BigFix, Mobile Data Terminals, Zoom), and achieving key SLA's
Provide oversight and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s)
Align and support with strategic direction of broader IT organization. Own strategic plans and identify key innovative technologies that enhance customer experience, simplifies current landscape and processes
Maintain, implement and monitor software and patches in support of security compliance for PSEG Long Island End User Services
Manage and maintain IT asset inventory and full life cycle replacement for end user devices
Manage team performance, coach and mentor team members, and develop a succession plan for the group
Identify, document, and implement end user related policies and processes; ensure compliance with corporate policies, procedures, and standards
Prepare and manage budget and finances for area of responsibility including participation in required business case development. Identify areas to reduce cost
Drive operational excellence and continuous improvement mindset across the operational activities. Proactively identify key areas of improvements needed. Leverage/Ensure that standards and procedures are in place for the work of his or her team
Lead team of IT associates. Responsible attracting talent, performance evaluation, career development, coaching and counseling and manage compensation
Job Specific Qualifications
Required Education and Experience:
Bachelor degree in Computer Science, Engineering or Business or a related field
9+ years relevant experience within the information technology field or an industry with reliance on technical expertise
Sound expertise in IT resource management, job positions, career paths, recruiting, and compensation.
Understanding of key processes, systems, tools, and best practices in end user device management, IT service management and collaboration tools
Knowledge of desktop, PC, and other end user device management systems and solutions
Expertise in Windows, O365, Citrix, BigFix or SCCM, Collaboration Tools
Knowledge of market offerings to compare with existing tools in the organization and provide appropriate recommendations
Ability to proactively communicate technical topics in a clear, succinct, and relevant way
Proven experience and understanding of general finance, IT procurement, IT financial operations and managing IT cost centers in large corporate environments
Track record as an innovator and agent leading organizations and people through change
Business acumen
Strong leadership and influence skills
Excellent teamwork, facilitation, relationship building, and negotiation skills
Excellent teamwork, facilitation, relationship building, and negotiation skills
Desired Education and Experience:
Advanced degree, e.g. Masters of Business Administration
ITIL or equivalent certifications
Familiarity with industry standards and guidelines (i.e. NERC CIP)
Experience with cloud technologies
Experience with managing projects
6+ years of experience managing team of 5+ staff or external contractors
Minimum Years of Experience
9 years of experience
Education
Bachelors
Job Number: 80924
Community / Marketing Title: Desktop Support Manager
Location_formattedLocationLong: Bethpage, New York US
External Description:
Desktop Support Manager
Apply now
Date: May 23, 2025
Location: Bethpage, NY, US
Company: LIPAPRD
Requisition: 80924
PSEG Company: PSEG Long Island
Salary Range: $ 129,000 - $ 211,900
Work Location Category: Hybrid Fixed
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Workplace Products & Services Manager will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application needs. The Manager will oversee the delivery of all End User related products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Manager will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the performance of all IT initiatives, teams, and personnel related to Desktop Engineering, End User Services, Field Services and Collaboration.
Job Responsibilities
Provide direction and support in day-to-day operations of all workplace products, including deployment of various end user software (e.g., Windows, O365, Citrix, BigFix, Mobile Data Terminals, Zoom), and achieving key SLA's
Provide oversight and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s)
Align and support with strategic direction of broader IT organization. Own strategic plans and identify key innovative technologies that enhance customer experience, simplifies current landscape and processes
Maintain, implement and monitor software and patches in support of security compliance for PSEG Long Island End User Services
Manage and maintain IT asset inventory and full life cycle replacement for end user devices
Manage team performance, coach and mentor team members, and develop a succession plan for the group
Identify, document, and implement end user related policies and processes; ensure compliance with corporate policies, procedures, and standards
Prepare and manage budget and finances for area of responsibility including participation in required business case development. Identify areas to reduce cost
Drive operational excellence and continuous improvement mindset across the operational activities. Proactively identify key areas of improvements needed. Leverage/Ensure that standards and procedures are in place for the work of his or her team
Lead team of IT associates. Responsible attracting talent, performance evaluation, career development, coaching and counseling and manage compensation
Job Specific Qualifications
Required Education and Experience:
Bachelor degree in Computer Science, Engineering or Business or a related field
9+ years relevant experience within the information technology field or an industry with reliance on technical expertise
Sound expertise in IT resource management, job positions, career paths, recruiting, and compensation.
Understanding of key processes, systems, tools, and best practices in end user device management, IT service management and collaboration tools
Knowledge of desktop, PC, and other end user device management systems and solutions
Expertise in Windows, O365, Citrix, BigFix or SCCM, Collaboration Tools
Knowledge of market offerings to compare with existing tools in the organization and provide appropriate recommendations
Ability to proactively communicate technical topics in a clear, succinct, and relevant way
Proven experience and understanding of general finance, IT procurement, IT financial operations and managing IT cost centers in large corporate environments
Track record as an innovator and agent leading organizations and people through change
Business acumen
Strong leadership and influence skills
Excellent teamwork, facilitation, relationship building, and negotiation skills
Excellent teamwork, facilitation, relationship building, and negotiation skills
Desired Education and Experience:
Advanced degree, e.g. Masters of Business Administration
ITIL or equivalent certifications
Familiarity with industry standards and guidelines (i.e. NERC CIP)
Experience with cloud technologies
Experience with managing projects
6+ years of experience managing team of 5+ staff or external contractors
Minimum Years of Experience
9 years of experience
Education
Bachelors
Job Number: 80924
Community / Marketing Title: Desktop Support Manager
Location_formattedLocationLong: Bethpage, New York US
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.