IT Desktop Support Technician ( 100 % Onsite ) ----- LOCALS ONLY

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 24 Month(s)

Skills

Desktop Support
hardware
software
Citrix
Communication Skills
Office / 365
ServiceNow
Windows 10
Written Communication
customer service skills
Outlook
Microsoft Outlook
Microsoft Office
A+
Adaptability
Attention To Detail
Communication
CompTIA
Computer Hardware
Computer Networking
ConnectWise
Customer Service
Cyber Security
CyberArk
DNS
IP
Intellectual Property
Issue Tracking
Microsoft
Microsoft Windows
Network
Operating Systems
Palo Alto
Password Management
Remote Support
Standard Operating Procedure

Job Details

THIS IS A DIRECT CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma -- || 908-CALL-487-NOW-4334

Sr. Desktop Support Technician

Duration: Long Term Ongoing Project with no end date

Location : 100 % Onsite ( Vienna, VA )

Interpersonal/Communication:

Excellent oral & written communication skills

Excellent customer service skills

Professional presence and maturity

Detail-oriented

Ability to work well with other team members

Comfortable and adaptable in a fast-paced environment

Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills:

Ability to diagnose and resolve hardware and software issues for end users

Basic networking knowledge (IP, DNS)

Basic cybersecurity knowledge (2FA, phishing)

Ticketing system experience (ServiceNow)

Experience:

Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints

Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems

Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

CompTIA A+ Certification

Microsoft 365 Certified: Fundamentals Certification

Experience using ConnectWise Remote Support Software

Experience using CyberArk Workforce Password Management Software

Experience troubleshooting Citrix VDIs

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director Talent Acquisition

Reach Shaily Sharma -- || 908-CALL-487-NOW-4334

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