User Support Specialist Expert_Raleigh, NC_Onsite

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Computer Hardware
Computer Networking
Customer Service
IT Operations
IT Security
Microsoft
Microsoft Power BI
Microsoft Windows
Microsoft SharePoint
Operating Systems
Technical Support
Productivity
Organizational Skills

Job Details

Position: User Support Specialist Expert
Location: 217 W. Jones Street, Raleigh, NC 27603 (Onsite Only)
Type: Contract

Overview:
The Information Technology Division within the NC Department of Environmental Quality (DEQ) is seeking an experienced User Support Specialist Expert to provide advanced IT support, consultation, and training for the Central Raleigh office. This is an onsite-only position requiring in-depth knowledge of a wide range of technologies to support end-users, troubleshoot issues, and ensure smooth IT operations.

Key Responsibilities:

  • Provide onsite IT support for hardware, applications, operating systems, and networking.

  • Deliver expert consultation to address and prevent technical issues.

  • Support Microsoft platforms and productivity tools (MS Office, SharePoint, OneDrive, OneNote, Power BI).

  • Ensure IT security principles are followed.

  • Resolve routine and complex software/hardware issues independently.

  • Deliver excellent customer service and end-user support.

  • Organize and follow detailed technical procedures to support projects and daily operations.

Required Skills & Experience:

  • 3+ years of broad IT support experience across hardware, OS, networking, and applications.

  • Strong knowledge of IT security principles.

  • Proficiency with Microsoft OS and productivity tools (Office, SharePoint, OneDrive, OneNote, Power BI).

  • Skilled in customer service and IT consultation.

  • Ability to independently solve technical problems and troubleshoot unexpected issues.

  • Strong organizational skills with the ability to follow complex technical procedures.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.