L2 Support

Role: L2 Support

Location: New York City, NY

Duration: 6 Months

Key Responsibilities:

• Monitor Palo Alto firewall performance, conduct routine analysis, and maintain accurate documentation of configurations and changes.
• Implement and monitor Palo Alto firewall configurations, including rule sets, NAT policies, threat prevention, and VPN security protocols.
• Utilize advanced SecOps tools such as Palo Panorama, Indeni, Forescout, Datadog, and Prisma for monitoring, analysis, and response.
• Design and manage complex security policies and network architecture diagrams covering LAN, WAN, SD-WAN, and firewall systems.
• Provide advanced troubleshooting of high-level network and performance issues, applying deep technical expertise to resolve escalated problems efficiently.
• Provide proactive analysis, pattern identification, and early warning insights to guide technical teams in preventive actions and system optimization.
• Respond to escalated support tickets, providing expert-level assistance in the configuration, installation, and maintenance of Palo Alto firewalls.
• Administer and configure Global Protect VPN services, including gateways, portals, licensing, and user group management to ensure secure and scalable remote access.
• Manage VPN policies and user authentication mechanisms, integrating MFA, Active Directory (AD), and LDAP to enforce robust access controls.
• Troubleshoot Global Protect VPN connectivity issues, ensuring minimal disruption to remote users while maintaining compliance with corporate security standards.
• Coordinate with internal and external stakeholders during major incidents involving firewall or VPN systems, ensuring timely resolution and communication.
• Conduct research on emerging network security technologies and trends, recommending innovative solutions aligned with organizational goals.
• Deliver training and mentorship to junior staff, enhancing team capabilities and promoting knowledge transfer.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 6 to 8 years of experience in Palo Alto Network support, with a focus on Level 2 troubleshooting.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and network security practices.
• Palo firewall Panorama domain experience
• Experience with network troubleshooting tools and technologies (e.g., Wireshark, Splunk Log).
• Knowledge in Cloud (AWS, Azure)
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Relevant certifications (e.g., CCIE R & S , relevant Firewall Certifications, CompTIA Network+ will be plus)