Regulatory Compliance Specialist

Regulatory Compliance Specialist II

Job Summary: Talent Software Services is in search of a Regulatory Compliance Specialist for a contract position in Allentown, PA. The opportunity will be six months with a strong chance for a long-term extension.

Position Summary: This position involves managing and administering the day-to-day implementation of Universal Service Programs in accordance with regulatory requirements. The role requires negotiating contracts with Community-Based Organizations (CBOs) that implement programs designed to assist low-income and payment-troubled customers. The position also entails managing and providing training to the CBO caseworker workforce, assisting in the implementation and negotiation of contracts for PUC-required programs for low-income customers, and coordinating the daily activities of regional bargaining unit personnel. The role requires training and monitoring contractors and CBO caseworkers delivering USP services and achieving expenditure and performance goals associated with Commission-required programs.

Primary Responsibilities/Accountabilities:

• Directs the implementation and communication of energy conservation programs and customer assistance programs that meet customer needs, company expectations, and PUC regulations.
• Evaluates performance standards of community-based organizations and contractors for PUC reporting requirements, meeting department goals, and ensuring quality programs.
• Works with CBOs and internal support staff to achieve the implementation of PUC-required US Government Client and expenditures.
• Assists in the development of marketing initiatives to effectively promote the USP programs and identifies and implements system process requirements to support regulatory tracking and reporting requirements.
• Establishes and maintains strong relationships with community leaders, community-based organizations, and internal departments to ensure the effective implementation of USP programs.
• Supports the timely and accurate completion of various PUC-required reports and assists in preparing internal ad hoc reports.
• May be assigned an Electric Utilities emergency and storm role, necessitating work after-hours during emergencies.

Qualifications:

• Bachelor's Degree or 7 years of equivalent experience in customer service, energy-related products management, or human service program delivery.
• Five years of experience working in the electric utility industry, energy efficiency providers, or community-based organizations.
• Experience in implementing programs and services for low-income families.

Preferred:

• Bachelor's or master s degree in business, communications, marketing, or a technical discipline.
• Ten years of experience in the electric utility industry, energy efficiency providers, or community-based organizations.
• Solid writing, oral communications, and analytical skills.
• Experience in vendor performance management and managing budgets.
• Proficiency in Microsoft products such as Word and Excel.
• Ability to work well with individuals at all levels of related internal and external organizations and adapt to change.