Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
ACD
API QA
Amazon Web Services
Analytics
Artificial Intelligence
Call Center
Computer Networking
Customer Experience
Customer Relationship Management (CRM)
Data Modeling
Job Details
We are looking for NICE - CXone Consultant for our client in Fort Mill, SC
Job Title: NICE - CXone Consultant
Job Type: Contract
Job Description:
Pay Range: $55hr - $60hr
Responsibilities:
- Design Development.
- Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
- Build and automate call center workflows including writing call flows prompts and scripts.
- Ensure adherence tSDLC processes for all development and deployment activities.
- Integration Automation.
- Develop and maintain APIs middleware and ETL jobs for system integrations.
- Implement automation for user provisioning skill assignment and policy management.
- System Health Performance.
- Monitor system health troubleshoot issues and optimize performance.
- Ensure observability logging and proactive alerting for all critical components.
- Cloud Infrastructure.
- Amazon Web Services AWS Strong experience including exposure tGenerative LLM technologies.
- Networking concepts and protocols such as WebRTC for voice and video.
- Contact Center Technologies.
- NICE InContact platform IVR ACD Skills Campaigns and Workforce Management.
- Nexidia Speech Analytics Implementation and optimization.
- Workforce Management WFM Scheduling forecasting and intraday adjustments.
- Quality Management Familiarity with tools like Quality Central.
- AI NLU.
- Natural Language Understanding NLU Specifically Ophelia.
- Conversational AI and ASR tuning for improved customer experience.
- CRM Omnichannel.
- Integration with Salesforce and Dynamics.
- Development of ClicktoCall and Chat channels ensuring omnichannel experience.
- Development Skills:
- Fullstack development Frontend and Backend.
- Strong knowledge of SQL databases and data modeling.
- Experience with Postman for API testing and validation.
- Ability tbuild applications such as MultiFactor Authentication and Embedded Agent Workflows.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.