Overview
Skills
Job Details
Senior Salesforce Administration
In your role as the Senior Salesforce Administrator you will be responsible for developing and maintaining business applications built on the platform for Adtalem supported institutions. This role focuses on configuration within a highly customized Salesforce org that supports the student life cycle.
In this role, the Senior System Admin will meet the following requirements:
- Understand the Lightning Component Framework and architecture
- Act as a key member of the CRM Operations Team and work to implement improvements to the existing and future CRM architecture.
- Provide strategic consulting of best practices, training programs, and the use of CRM applications.
- Create and customize Salesforce using declarative design: Flows, assignment rules, validation rules, Lightning Web Compontents and identify areas where code would be needed - all while employing Salesforce and client best practices.
- Drive end-user adoption by assisting in day-to-day Salesforce CRM support for over 5000 users. This includes management of system upgrades, releases, and change control processes.
- Respond to issues, change requests, and other administrative needs of end users.
- Gather business requirements and translate them into Salesforce changes and enhancements.
- Develop system documentation and SFDC policies/procedures.
- Train users on system functionality and new features.
- Create and maintain reports and dashboards.
- Drive CRM roadmap and enhancements to ensure they meet the strategic goals of the business.
- Maintain data quality by identifying, deleting or merging duplicate records, cleansing and updating inaccurate data.
- Maintain sandbox environments used for testing and training.
- Assist in the implementation of security practices by monitoring login and user activity, auditing fields, profile access, security permissions and de-activating unneeded user accounts.
- Complete regular internal audits of system.
- Continuously improve skills through professional development.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 5 years experience with administering large scale environments, toolsets, and methodologies.
- Salesforce Certified Administrator and/or App Builder certification
- 5 - 7 years experience with Salesforce required.
- Knowledge of Salesforce programming languages such as Apex and Visualforce as well as Lightning Components.
- Proven ability to examine processes, identify and implement efficiencies.
- Comfortable with using the following tools with Salesfoce: Data Loader, DocuSign, GearSet, GitHub, etc.
- ERP experience helpful Work in an agile environment and work across multiple projects if needed.
- Ability to translate high level business requirements into implementation requirements and design.
- Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles.