AWS Contact Center Engineer 100% Remote

Overview

Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 month(s)

Skills

SIP
78 years in contact center engineering or system integration roles. Strong hands-on experience with AWS Connect configuration and customization. Solid understanding of PSTN
and contact center voice architecture. Proficiency in Python and JavaScript for automation and API integrations.

Job Details

AWS Contact Center Engineer 100% Remote

Job Details

our top enterprise clients in a remote capacity with potential travel for project delivery or system integration work. This role is ideal for professionals passionate about cloud-based contact center solutions, automation, and integration within dynamic enterprise environments. If you're looking to work with innovative AWS technologies and a collaborative engineering team, apply today!

Position Overview / Responsibilities for the AWS Connect Contact Center Engineer:

Support, optimize, and enhance AWS Connect-based contact center environments.
Design and maintain integrations between AWS Connect and CRM platforms such as Salesforce or Zendesk.
Collaborate with network, UC, and application teams to ensure system reliability and performance.
Configure PSTN, SIP, and carrier routing for high-quality voice connectivity.
Automate workflows and develop Lambda functions using Python and JavaScript.
Utilize AWS services (Lambda, S3, CloudWatch) for monitoring and operational improvements.

Required Skills for AWS Connect Contact Center Engineer:

7 8 years in contact center engineering or system integration roles.
Strong hands-on experience with AWS Connect configuration and customization.
Solid understanding of PSTN, SIP, and contact center voice architecture.
Proficiency in Python and JavaScript for automation and API integrations.

Preferred Skills:

CRM integration experience with Salesforce, Zendesk, or similar platforms.
Understanding of Unified Communications (UC) technologies and integrations.
Knowledge of voice network design for multi-channel contact centers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.