Application Support & Documentation Analyst

Job Title-Application Support & Documentation Analyst

Client: Fannie Mae

Location: Reston, VA - Hybrid

No Visa Restriction

Need local profiles only as interview is in person

If relocation case then must come for in person on own expense

Top Skills Below:

1. Resolve application issues, client communications and actively engage in support and operations
2. Create or Update documentation in support of development efforts. Ex: detailed specifications, implementation guides, architecture diagrams or design documents.
3. Prior Identity and Access Management experience
4. Proficiency with Excel, Jira, Confluence, MyServices, etc.

Description:

- Resolve application issues, client communications and actively engage in support and operations
- Respond to trouble/support calls for applications in production in order to make quick repair to keep application running in production
- Actively participate in all Agile ceremonies. Participate in all team ceremonies including planning, grooming, product demonstration and team retrospectives.
- Understand and utilize DevOps tool stack to build, inspect, deploy, test and promote new or updated features.
- Create or Update documentation in support of development efforts. Ex: detailed specifications, implementation guides, architecture diagrams or design documents.
- Work with product owners and other development team members to determine new features and user stories needed.
- Familiar with other cloud services like azure or Google Cloud Platform.
- Good Communication and Articulation skills
- Problem-Solving and Critical Thinking
- Prior Identity and Access Management experience
- Experience with customer support
- Experience writing technical documentation and providing guidance to other teams.
- Excel proficiency
- Experience using tools like Jira, Confluence, MyServices, etc