Application Development Documentation Specialist Technical Writer

Work Scope: Application Development Documentation Specialist perform process documentation for the Application Development area.
Duties and Responsibilities:

• Document Creation: Develop, write, and edit technical documentation, including process flow diagrams, Standard Operating Procedures (SOP), user manuals and training materials.
• Content Management: Organize and maintain documentation repositories, ensuring content is up-to-date and easily accessible.
• Process Knowledge: Strong understanding of process engineering principles and best practices.
• Review and Edit: Review and edit documentation produced by other team members for clarity, grammar, and compliance with established standards.
• Research and Analysis: Conduct research to understand product specifications, user needs, and industry standards.
• Collaboration: Work closely with technical and non-technical stakeholders to gather information and ensure documentation accuracy.
• Continuous Improvement: Identify areas for improvement in existing documentation processes and implement best practices.
• Project Management: Basic understanding of project management principles and methodologies.

Technical Proficiency

• Tools and Software: Proficiency in various documentation tools and software, such as:
• Microsoft Word
• Adobe Acrobat
• Content Management Systems (e.g., Confluence, SharePoint)
• Visio
• Smartsheet project management
• Prism PPM (Work Otter)
• Diagramming: Proficiency in creating flowcharts, process maps, and diagrams.
• Version Control: Familiarity with version control systems (e.g., Git) is a plus.

Personal Attributes

• Self-Motivation: Proactive and self-motivated with a strong work ethic.
• Organized: Excellent organizational skills and ability to manage multiple projects.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
• Creativity: Creative thinker with the ability to present complex information in an engaging and accessible manner.
• Professionalism: Strong sense of professionalism and dedication to high standards.

Experience

• Professional Experience: Minimum of 3-5 years of experience in technical documentation, content development, or a related field.
• Certifications: Technical Writing certification or equivalent is a plus.
• Candidate must provide examples of documentation they have written.