Sr. IT Support Analyst

Job Title: Desktop Support Specialist

We are looking for a Desktop Support Specialist to join our technical support team. This role is essential in delivering a seamless and efficient end-user experience by providing both hands-on and remote support for hardware, software, and system-related issues. The ideal candidate is customer-focused, technically proficient, and able to resolve a wide range of desktop support challenges in a timely and professional manner.

Key Responsibilities

• Provide Tier 1 and Tier 2 support via phone, email, and in-person for internal users.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office, printers, network connectivity, and desktop/laptop hardware.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access through Active Directory and other enterprise tools.
• Document support activities and resolutions in the ticketing system (e.g., ServiceNow, Zendesk).
• Assist with software installations, updates, and patch deployments.
• Support remote users with VPN, remote desktop, and collaboration tools.
• Maintain IT asset inventory and assist with hardware lifecycle management.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Contribute to internal documentation, FAQs, and knowledge base articles.

Required Skills & Experience

• 1+ years of experience in desktop or technical support.
• Proficiency with Windows 10/11, Microsoft Office Suite, and common desktop applications.
• Familiarity with Active Directory, Exchange, and remote support tools.
• Experience with imaging tools and endpoint management platforms (e.g., SCCM, Intune).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve hardware issues using diagnostic tools.

Soft Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and collaboratively.
• Customer-focused with a proactive, solution-oriented mindset.
• Strong organizational and time management skills.

Preferred Certifications

• CompTIA A+, Network+, or similar certifications.
• Microsoft Certified: Modern Desktop Administrator Associate.

Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Sep 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.