Repair Coordinator (2 way radio)

Overview

On Site
Depends on Experience
Contract - W2
Contract - 13 week(s)

Skills

Radio Programming

Job Details

Job Title: Repair Coordinator
Lanham, MD
5 days on site
W2 contract.  Long term.  Up to 24 months.

$23/hour

Overview
The Repair Coordinator plays a vital role in managing the intake and tracking of subscriber equipment, with a focus on two-way radio communication devices. This position ensures that customer assets are received, processed, and documented accurately while maintaining high standards of service and professionalism.

What You’ll Do

  • Accept incoming deliveries and properly log customer equipment

  • Open, inspect, and verify device shipments

  • Accurately record device and customer details into internal systems

  • Communicate with customers regarding equipment status and next steps

  • Partner with Service and Sales teams as well as direct customer contacts

  • Safeguard customer equipment, ensuring careful handling at all times

  • Follow ISO9001 standards and internal service objectives

  • Contribute to smooth workflow and consistently meet service expectations

  • Work within FTC’s Oracle-based Service Operating System

  • Comply with company policies and service cycle requirements

  • Remain adaptable during busy periods, including working overtime when necessary

Who You Are

  • Results-driven and dependable

  • Highly organized with strong attention to detail

  • Professional in communication and conduct

  • Self-directed yet collaborative, able to work effectively with peers and customers

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.