Business Subject Matter Expert (SME)

Hi,
Hope you're doing well,

Job Title: Business Subject Matter Expert (SME)
Location: Remote

Top 3 Skills:
e-Learning Content Development experience
Relationship building
Documentation of existing and new processes and procedures

Preferred Skills:
Learning Management Systems, LUMEN specifically

The State of Maine is implementing a new enterprise learning management system,
Lumen. This system provides a single source for all training and education for all
employees and external partners. MaineIT seeks to create documentation and content
for its processes and procedures that will be made available to all MaineIT staff in
Lumen. MaineIT will offer this service to other State agencies as they are brought into
the system.
As the state implements the enterprise-wide learning management system, there is a
need to create content by MaineIT that provides instructional learning about MaineIT
programs, processes and critical procedures. Viewing the instructional material is critical
to ensure all MaineIT employees, as well as all Executive Branch employees who
consume technology services, understand the goals of the programs, processes, and
procedures. MaineIT has many programs, processes, and procedures that are either
not fully documented, well understood, or easily accessible. The documentation and
learning content creation for inclusion in the Enterprise Learning Management system
requires resources and expertise that are not currently available in MaineIT. By securing
these resources, MaineIT can create the content, ensure full documentation exists, and
present it in the learning modules in an easy-to-understand format making it widely
accessible. The lack of understanding about MaineIT programs, processes, and
procedures lends itself to confusion when consuming those services which leads to a
high level of frustration and increase in the amount of time to become compliant with the
objectives of the programs, processes, and procedures. In securing the necessary
resources, the State of Maine can achieve its goal of providing a seamless, user-friendly
experience when using the programs, processes, and procedures.
The State of Maine is looking for a Learning Consultant to evaluate content creation
requests (priority, scope, and business need) to present to the Content Development
Team, build relationships with various departments and agencies to improve enrollment,
and identify and document learning needs. The ideal candidate will possess excellent
written and verbal communication skills and be a team player. They will have LMS
experience managing administration tasks, generating reports, and be effective as a
liaison between the content team and various departments and agencies. They will also
be expected to provide input into the analysis and delivery of various e-Learning
modules. This includes all phases of delivery from intake, analysis, development, QA
(validating operational success), and implementation.

Please share me the resume at