Overview
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
IT Project Support Analyst
Job Details
Title: IT/Project Support Analyst (Non Infrastructure / Helpdesk)
Location: Boston, MA - Hybrid (Local candidates/open to relocation)
Duration: Long-term contract
No. of positions: 5
In this role, you will:
- Support users under the guidance of the Solution Desk Manager
- Handle inquiries via ServiceNow, phone, and email, and manage tickets
- Troubleshoot and resolve issues or escalate as needed
- Collaborate with internal teams and external partners to deliver solutions
- Document and track inquiries and propose improvements
What We re Looking For:
- 3+ years of experience in an IT service/support function
- Strong communication and collaboration skills
- Hands-on experience with tools like Word, Excel, PowerPoint, Visio, and Outlook
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.