Senior Systems Engineer

RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Systems Engineer in Westlake, TX.

Responsibilities:
* Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
* Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
* Collaborating with an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the DevOps, provisioning, testing and operational capabilities of the platform
* Simplifying the complex through consistency, refactoring and repeatability
* Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
* Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive
* Helping lead support teams through incident management and crisis management
* Leading end-to-end sub initiatives
* Supporting and communicating relevant IT governance policies, procedures, and processes
* Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs
* Softphone software installs, configuration and troubleshooting
* System backups and reboots
* Documentation of process and procedures assigned

REQUIREMENTS:
* Minimum 10 years of voice/digital experience
* Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
* Experience supporting 24/7, continuous availability production environments
* Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity
* Working knowledge of VoIP, SIP and data applications/networking
* Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP
* Familiarity with Docker and container-based development and deployment practices
* Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
* Proficiency managing, configuring and tuning Linux operating systems
* Strong leadership and organizational skills
* Excellent communication and presentation skills with strong problem solving and analytical skills
* Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
* Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations; Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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