Risk Analyst I

RESPONSIBILITIES:
A client with Kforce is seeking a Risk Analyst I to join their team in Plano, TX. This is a Hybrid opportunity and will require 3 days in the office per week. You must be able to work weekends and most holidays.

Overview:
* Training: Total of 4-6 weeks - at least the first 2 weeks will be onsite each day, and the rest will be hybrid onsite days
* Work schedule: candidate must be open to any shift: Mon-Fri/Tue-Sat/Sun-Thu - start times as early as 6am-8am local time or a swing shift of 2pm-10pm CT OR a graveyard shift of 12am-8am CT

Responsibilities:
* Risk Analyst I will complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
* Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes
* Provide world-class customer service through empathy during complex and escalated customer issues
* Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
* Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
* Understand standard operating procedures and operate within the established guidelines to mitigate risk
* As a Risk Analyst I, you will document processes and procedures and maintain accurate and detailed records of all transactions
* Represent Company's brand and provide top-notch service while balancing customer empathy with risk policies
* Collaborate effectively with cross-functional teams to resolve customer-related issues
* Identify areas of improvement and propose changes to optimize processes and technology
* Stay up to date with industry trends and data knowledge to identify new fraud and risk patterns

REQUIREMENTS:
* Strong customer service skills
* Computer skills to handle use of multiple apps
* Ability to handle an inbound call volume

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.